Shipping Policy

This Shipping Policy explains how orders are processed, shipped, delivered, and handled by Better Life Massage Chair.

1. Shipping Coverage

We ship from warehouses across the United States and not from overseas. Delivery availability may vary based on product, destination, carrier limitations, and service level. Your uploaded policy text also references warranty service validity within the 48 contiguous United States and Canada, but you should confirm the exact sales and delivery regions you want to publish here.

2. Processing and Transit Times

Typical shipping times are 7 to 14 business days. During holidays or periods of unusually high demand, lead times may increase to 4 to 5 weeks.

All shipping and delivery timelines are estimates only and are not guaranteed unless explicitly stated otherwise in writing.

3. Standard Curbside Shipping

Under standard curbside shipping:

• your massage chair will be delivered to the address provided during checkout
• our shipping partner will coordinate the delivery schedule with you
• customers are provided delivery time windows
• delivery is made to the curb or driveway
• someone must be available to receive and sign for the delivery
• assembly is not included
• the chair includes instructions and necessary tools
• you must inspect the packaging for visible damage before signing
• any visible damage should be noted on the delivery receipt and reported to us immediately

4. White Glove Service

Where White Glove service is available and selected:

• delivery agents cannot move furniture
• delivery agents cannot remove doors
• delivery agents cannot remove old chairs
• the customer must ensure the designated delivery area is clear and accessible
• standard service time may be limited to 2 to 30 minutes, including delivery and assembly
• beyond-mile quotes, third-man stair carry charges, or extended service time may incur additional non-refundable charges
• a redelivery or attempted-delivery fee may apply if delivery cannot be completed because of no-show, inaccessible pathways, or insufficient space

Your original text lists third-man stair carry charges in the range of $120 to $160. Keep that number only if it is still accurate under your current delivery program.

5. Delivery Access and Fit Responsibility

You are responsible for ensuring that the product can be safely delivered to and placed in your intended space.

To help determine fit, calculate doorway width by subtracting 2 inches from the smallest inner width of the door frame, or 1 inch from each side. If the door cannot be fully opened, measure from the edge of the door hinge.

Before delivery, please confirm:

• doorway and hallway dimensions
• stairway clearance
• room dimensions
• any building restrictions
• elevator access where applicable
• that the delivery area is clear and accessible

We are not responsible for failed delivery caused by inaccurate measurements, building restrictions, blocked paths, or inaccessible placement areas.

6. Delivery Inspection

Please inspect the packaging and product promptly when your order arrives. If the packaging appears damaged:

• note the damage on the delivery receipt before signing
• take photographs where possible
• contact us immediately at support@betterlifemassagechair.com or 702-773-6115

Failure to note visible freight damage at delivery may affect claims with the carrier or delivery provider.

7. Delays

We are not liable for shipping or delivery delays caused by:

• weather
• holidays
• freight backlogs
• remote location access issues
• supply chain disruptions
• customer scheduling conflicts
• inaccurate shipping information
• events outside our reasonable control

8. Incorrect Address or Failed Delivery

Customers are responsible for entering the correct shipping address and ensuring delivery access. Additional charges may apply if:

• an address is entered incorrectly
• a scheduled delivery is missed
• there is insufficient space for delivery
• building access is unavailable
• additional labor or time is required beyond standard service

9. Contact Us

If you have any shipping questions, contact:

Better Life Massage Chair
Email: support@betterlifemassagechair.com
Phone: 702-773-6115