Refund Policy

At Better Life Massage Chair, we want you to feel confident in your purchase. This Refund Policy explains the rules for returns, exchanges, non-refundable charges, and related procedures for products purchased through betterlifemassagechair.com.

1. Returns and Exchanges

All massage chairs can be returned or exchanged within 30 days of delivery.

To be eligible for a return or exchange:

• the product must be returned within 30 days of delivery
• you must obtain an RMA (Return Merchandise Authorization) before sending anything back
• the product must include all original packaging
• the product must be in new, resellable condition

Please keep all original packaging for at least 30 days after delivery in case you decide to return the product.

2. Return Requirements

To complete a return:

• you must contact us to obtain an RMA number
• the packing list and RMA should be included inside the package
• the box must be taped securely and labeled with the correct shipping address
• you must provide us with the tracking number
• the product must be insured during return shipment

Returns sent without an RMA number may be refused. No returns will be accepted after the 30-day return window.

3. Return Shipping and Fees

Unless otherwise required by law or expressly stated by us in writing:

• the customer is responsible for the original delivery cost
• the customer is responsible for the return shipping cost
• White Glove service fees are non-refundable
• for non-Titan brand items, a 20% restocking fee applies

Additional service charges already incurred, including certain delivery upgrade fees or access-related charges, may also be non-refundable where applicable.

4. Damaged, Defective, or Incorrect Products

Please inspect your product and packaging promptly upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@betterlifemassagechair.com or 702-773-6115 so we can review the issue and determine the appropriate resolution.

Defective chairs reported within 30 days may be exchanged for a new unit, subject to inspection, eligibility, and any manufacturer requirements. Visible delivery damage should be noted on the delivery receipt at the time of delivery.

5. Refund Timing

If your return is approved and received in acceptable condition, we will process any applicable refund to the original payment method within a reasonable time. Your bank or card issuer may require additional processing time before the refund appears on your account.

Original shipping charges, White Glove service fees, restocking fees, and similar non-refundable charges will be deducted where applicable.

6. Non-Returnable or Limited-Return Items

The following may not be returnable or may be subject to special limitations:

• products returned without an RMA
• products returned after the 30-day window
• products not in new, resellable condition
• products missing original packaging
• items showing misuse, abuse, unauthorized alteration, or damage caused after delivery
• gift cards, which are non-refundable

Gift cards are valid for 1 year from purchase and are delivered via email only.

7. How to Start a Return

To initiate a return, contact us at:

Better Life Massage Chair
Email: support@betterlifemassagechair.com
Phone: 702-773-6115